FAQ
About Bobblehead
Q: What are your bobbleheads made of?
A: Great question! Our bobbleheads are made from a high quality, durable polyresin material. With its highly customizable characteristics, polyresin allows for the finished product to be highly detailed in all aspects of the design. Because of the increased time required for this process, many other companies use polymer clay instead. Clay is a cheaper and much more fragile substitute, and over time it will dry, crack, and break easily - while polyresin won't crack or dry out, and is much more durable. Polyresin is the material that quality commercial products are made from. It is the industry standard when it comes to producing bobblehead dolls. If you are going to spend the money to buy a custom bobblehead, why not get the best quality product possible?
Q: What is the difference between a fully customized bobblehead and a standard body bobblehead?
A: The different isfully customized bobbleheads allow customers to customize anything and everything on the doll from head to toe, whereas a standard bodies allow you to customize the head and the change only colors of the clothing. With a standard body,the body is a stock option and we cannot change the structure. The same craftsmanship is used on both styles.
Q: What’s the size of the bobblehead?
A: We have three types of size for you to choose on the product page
Standard - About 6.5-7.5 inches (16-19 cm) height.
Bigger - About 10 inches (25 cm) height.
Biggest - About 12 inches (30 cm) height.
Q: What’s the weight of the bobblehead?
A: The specific weight of the bobblehead depends on the size and type of the bobbleheads, single or double bobbleheads. Beside, the accessories like car or motor will affects the weight. Basically, the net weight of a standard single bobblehead is about 350 g and a standard couple bobblehead is about 700g.
About Custom
Q: What if I can’t choose the right skin/hair color of the person?
A: No worrying, just choose the similar colors and leave your message on the “ special comment and instruction” box, the artists will make the color as per your instructions and photos.
Q: What if my photos are too big to upload?
A: In this case, please skip the uploading step and send the photos to service@preamic.com
Q: How many photos I have to send?
A: One front view and side view photo is preferable. If there are not that many photos available, only a front view photo will be good to go.
Q: I have some special requests on my order
A: If you have any special ideas on the order, just feel free to write them down on the “special comments and instructions” box during the checkout.
Q: Can I change the pose of the bobblehead?
A: Sure, just send us the picture of the post for reference, but it will subject to additional charge of $30, because, in this case, the artist can’t use the premade body and have to sculpt a new body.
Q: Can I change the uniform of the bobblehead?
A: Sure, just send us the picture of the uniform for reference, but change of clothes color will subject to additional charge of $30, because, in this case, the artist can’t use the premade body and have to sculpt a new body with the uniform you request.
Q: Can I add an accessory on the bobblehead?
A: Yes, please write it on your comments and send us a picture for reference. Small items like book, glasses and hats will be free. We only charge for the big accessories like chair, guitar, pets etc.
Q: Can I design the bobblehead from head to toe?
A: Yes, just click the fully custom dolls category and start designing your bobblehead from head to toe.
About Proofing
Q: What is "Proofing"?
A: This is the interaction between the customer and the artist in which the customer must give the okay on the custom made bobblehead prior to shipping. This communication is done via email soon after the purchase of most bobbleheads (the exception being those where the customer selected 'Faster' or 'Fastest' for a sculpting option).
Q: When is there a proofing process?
A: Proofing is available to you at no charge on all standard body bobbleheads and fully customizable bobbleheads with 'Standard' Sculpting and 'Fast' Sculpting options. Proofing is not available on our 'Faster' Sculpting and 'Fastest' Sculpting options because of the time the proofing process adds to the production schedule. Please keep in mind that the ship date of your doll is directly affected by the amount of changes required on your bobblehead.
About Shipment
Q: When will my retail (non-custom) order ship?
A: Non-custom bobbleheads orders ship within 48 hours of an order being placed. The exception are those orders placed on the weekends and/or holidays since warehouses are closed. Custom bobblehead orders depend on the fabrication processing time you select during the checkout process.
Q: How long does it take to process, ship and receive a custom bobblehead order?
A: This depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.
Q: Do you ship internationally?
A: Yes, for custom bobbleheads we can ship anywhere in the world. It's that simple. Our shopping cart will give you pricing and shipping options depending on your location. Email service@bobbleheadso.com if you have any questions. We'd be glad to help.
About Payment & Return
Q: Do you allow refunds, or cancellations for retail (non-custom) bobbleheads?
A: For all Non-Custom Bobbleheads you may return your unused and unopened product for a refund or exchange within 30 days of the purchase date. Products which are deemed defective or broken upon receipt will be exchanged or replaced at full value with no restocking fee. Photographs of the product and the packing box may be required. If the individual retail box has been opened but the bobblehead is otherwise in new condition then a restocking fee of 15% will apply. If the box has been opened and the bobblehead is no longer in new and resaleable condition, or if the product is not properly packaged for shipping and is damaged in shipping then the return cannot be accepted.Hand-crafted products are, by definition, individually hand-painted and small paint variations will naturally occur. Accordingly, minor paint variations are not considered defective and this is not sufficient grounds for return or exchange. Restocking fees will apply if products are returned for minor paint variations. Refunds will be given in the same manner in which the item was purchased, less any restocking fee as required. Allow 7 to 14 days upon receiving the item to process your return. It may take up to 30 days after that to be visible on your next credit card statement. Customers are responsible for return shipping costs unless the product is deemed defective or an error occurred when filling the order.
Q: Do you allow refunds, or cancellations for custom bobbleheads?
A:Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen, and therefore all sales are final. However, our interactive proofing process gives you the ability to ensure that the sculpting and paint will be exactly what you are looking for, and with proofing you will be able to make changes until everything is just right. Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.
Q: If there are no refunds, how do you ensure that I will love my bobblehead?
A: Our proofing process allows you to have full control over the sculpting and painting of your custom bobblehead. After each stage of the production process, you will be able to approve or deny the results. If you approve a stage, we will move forward with the production process. If you deny it, just tell us what to change and we will redo it until you are happy. This helps to guarantee your satisfaction since you'd be directly involved in every step of the production process!
Q: What should I do if there is a problem or if I want to change my order?
A: At Preamic.com, we strive to accommodate your needs. If any changes need to be made, please email us service@bobbleheadso.com
About Price & Discount
Q: Do you offer discounts?
A: Yes! We offer corporate and military discounts, as well as special promotions throughout the year. All pricing, availability and expiration dates are subject to change. Discounts cannot be combined with other offers or applied to previous orders. For more information on discounts, please email us at service@bobbleheadso.com
Q: What if I need to put together a very large custom order?
A: We would be glad to assist in getting you exactly what is required. If you need to order a large number of custom bobbleheads then customer support is here to help. Just email us at service@bobbleheadso.com
and let us know what we can do for you.
Any more questions?